Help & Support
Answers to the questions we get most, and how to reach a human when you need one.
Frequently asked questions
What is WorkPlus?
WorkPlus is an AI workspace for routine business work: summarising documents, drafting proposals and memos, translating text and files, and comparing options. Everything happens in one place and is saved to your history.
Which languages are supported?
The interface is available in Arabic and English, and both are treated as first-class — including full right-to-left layout. The translation tool supports twelve target languages.
Which file types can I upload?
PDF, DOCX and TXT files. You can attach several files at once to a summary, translation or mission, as long as they total 4 MB or less.
What happens to my documents?
Your files are processed to produce the result you asked for, and the resulting text is stored against your account so it appears in your history. Data is isolated per account at the database level. See the Privacy Policy for the full detail.
What happens if I close the tab during a mission?
Each step is saved as it completes, so closing the tab stops execution rather than losing it. When you return, the mission appears as resumable and continues from the step it reached.
Can I find something I ran last week?
Yes. Everything you run is saved to History, where you can search by title or prompt, rename entries, reopen them or run them again.
How does billing work?
PLACEHOLDER — billing has not been finalised. Replace this answer with real pricing and payment terms before launch.
How do I delete my data or my account?
You can clear your saved history from Settings. For full account deletion, email support and we will action it and confirm when it is done.
Common troubleshooting
I cannot sign in, or my password is not accepted
Check that the email address matches the one you registered with. If the page had been open for a long time before you submitted, refresh it and try again — a stale page can fail to submit silently.
A tool says it is not configured, or an AI request fails
This means the AI service is unavailable or rate-limited rather than anything being wrong with your account. Wait a few minutes and try again. Missions are saved when this happens, so you can resume rather than start over.
My file will not upload
Confirm the file is PDF, DOCX or TXT and under 4 MB. Scanned PDFs that contain images rather than selectable text cannot be read, and password-protected files must be unlocked first.
A mission appears stuck or interrupted
Open History — an interrupted mission is labelled and can be resumed from where it stopped. If it is marked as failed, running it again is safe and will not duplicate anything.
Something I ran is missing from History
Only completed runs are saved. A run that failed part-way appears with a status label instead of a result. History is private to each account, so a run made on a different account will not be visible.